Senior Technical Analyst, eHealth – First Nations Health Authority

The Senior Technical Analyst designs, develops and assists in the operational management and implementation of eHealth technology solutions and infrastructure. The position leads, initiates and develops strong working relationships with First Nations communities and with internal and external stakeholders and promotes strong linkages to advance the goals of the communities served. The position provides technical expertise in the evaluation, acquisition, modification, and implementation of eHealth solutions. The position investigates and resolves eHealth technology problems by working with clients, vendor representatives, and other internal/external resources and provides technical expertise to support and negotiate service delivery issues associated with eHealth initiatives.

As a health and wellness organization, the First Nations Health Authority has aligned with the Provincial Public Health Order released on October 14, 2021. We have a mandatory COVID-19 vaccination policy for all employees at First Nations Health Authority. This policy requires all employees to be fully vaccinated against COVID-19. If selected for employment, you will be required to provide proof of vaccination by providing a copy of your BC Vaccination Card Passport with the QR code.

• Designs, develops, installs, configures, maintains, supports, and optimizes devices and eHealth software solutions across British Columbia.
• Designs, develops, implements and operationalizes new eHealth technology solutions by modifying, developing and installing utilities, developing data communication processes, and configuring client software and hardware.
• Leads, initiates, maintains, and develops strong and effective working relationships with colleagues, First Nations communities, federal/provincial, and external health system partners, organizations, and stakeholders.
• Leads the development of materials in support of key partnerships and meetings to ensure accountability and tracking of commitments, actions, and follow-up.
• Promotes strong linkages and cooperative working relationships to advance the goals of the communities served, and facilitate a continuum in a manner consistent with FNHAs mission, vision, values, as well as the stated objectives and outcomes of each First Nation.
• Ensures effective communication at all critical stages of the implementation of eHealth technology solutions and provides technical expertise to support and negotiate service delivery issues associated with eHealth initiatives.
• Collaborates with key internal and external stakeholders, including clients and vendors to design, plan and implement the eHealth technology solutions.
• Contributes to the development of policies, procedures, security, standards and guidelines in support of eHealth technology solutions.
• Ensures quality assurance and continuous improvement through monitoring and control and documentation tasks, including the development of status reports, briefing notes, schedules, and presentations.
• Leads the research to identify new technologies and interfaces with clients, partners, and vendor representatives to evaluate technology/products in order to make recommendations to management. Creates detailed cost-benefit analysis concerning acquisition, modification, and implementation of hardware and software that will improve the quality and reliability of the eHealth solution.
• Liaises and collaborates with staff from First Nation Communities and other Regional Health Authorities.
• Performs other related duties as assigned.

Education:

• A University degree in Computer Science from a recognized institution, college degree with a technical major, or an equivalent combination of education, training, and experience.

Occupational Certification:

• Comptia A+ or equivalent experience is required.
• Information Technology Infrastructure Library (ITIL) Foundation is required.
• Cisco, Meraki, Palo Alto, AWS certifications are assets.

Experience:

• Minimum 7 years’ experience in developing, configuring, and managing diverse enterprise solutions from multiple vendors.
• Must have experience working with Cloud technologies and Cisco networking devices, switches, routers, firewall, video conference and wireless.

• Knowledge of eHealth technology solutions and industry trends.
• Knowledge of TCP/IP and routing protocols, layer 2 and layer 3 network design principles.
• Knowledge of Cisco, Meraki, Palo Alto, Zoom, and Community EMR solutions.
• Knowledge of research and analysis methods.
• Knowledge of project management approaches to manage and prioritize multiple competing projects/initiatives.
• Knowledge of customer service approaches in order to collaborate with multiple stakeholders.
• Knowledge of BC First Nations health and wellness key issues and opportunities.