CMHA non-profit – Communications Coordinator


Communications Coordinator (Planning) – Full-time Temporary



Reporting to the Director, Community Engagement, the Communications Coordinator (Planning) is responsible for supporting the functions of the Marketing and Communications department, primarily in the areas of communications planning, graphic design, print production, website maintenance and promotional work for events and programs for other CMHA departments, Board Committees, CMHA Branches or other agencies on a fee-for- service basis.


 Duties and Responsibilities include but are not limited to:

  • Liaise with program leads to meet communications and marketing needs (e.g. increasing sales, donations or participants) by writing communications and marketing plans. Plans may include objectives, key messages, tactics and
  • Perform project management duties as needed to implement integrated communications plans and support communications for programs, projects or partnerships as assigned
  • Contribute to strategic communications planning
  • Present project reports to help evaluate the success of various marketing campaigns
  • Develop fee-for-service quotes and proposals. Liaise with clients and work with project leads to implement their creative vision
  • Provide graphic design, print production, writing and promotional services for events and programs for other departments or agencies on a fee-for-service basis
  • Assist with forecasting and monitoring fee-for-service communication revenue targets
  • Develop and maintain quarterly Marketing and Communications department deliverables work plan
  • Lead communications and marketing planning, execution and evaluation for the annual Bottom Line Conference
  • Lead production of the Annual Report including coordinating, editing and reviewing content, graphic design and printing
  • Lead content development, updates and maintenance for CMHA BC website, including reporting on web traffic
  • Provide backup support to other communications programs as needed, such as social media, Mind Matters e- newsletter, and Visions Journal
  • Apply and promote CMHA and BC Partners graphic standards
  • Liaise with printers and provide recommendations based on cost, quality and speed
  • Establish and maintain files and documentation in an appropriate and accountable manner according to established
  • Apply the Organization’s strategic communications message guide to all assignments associated with this role
  • Contribute to continuous quality improvement of the department
  • Other duties as




  • A bachelor’s degree in a relevant discipline such as communications or marketing
  • Knowledge of the principles and practices of marketing and promotion, branding and public relations
  • Knowledge of the principles and practices of effective graphic design
  • Knowledge of mental health landscape in BC an asset
  • Knowledge of specialized and personal computer systems, Internet, and software applications, particularly Adobe Creative Suite, Microsoft Office (Word, PowerPoint, Access, Excel, Outlook), and website content management


  • Minimum 3-5 years relevant graphic design and print production experience
  • Minimum 2 years project management experience, with a commitment to high standards of quality
  • Experience working with clients to develop and implement communications plans
  • Experience coordinating the work of a communications team, including forecasting and monitoring revenues
  • Solid design and conceptual skills with an awareness of current and future trends
  • Web site maintenance
  • Google analytics
  • Strong copy editing and plain language writing
  • Communicating effectively, both orally and in writing
  • Social media experience an asset
  • Ability to assess and prioritize multiple tasks, projects, demands and deadlines
  • High level of accuracy, attention to detail and commitment to follow-through
  • Excellent customer service
  • Demonstrated ability to work independently, collaboratively, and under pressure to deadline;
  • Demonstrated resourcefulness and innovation to solve problems
  • Experience with establishing and maintaining effective relationships and partnership with internal and external stakeholders
  • Prior experience working in the non-profit sector is an asset
  • Personal experience with mental health issues and services, through self or loved ones, is an asset in this role



  • This position is located at CMHA BC Division offices in downtown
  • The usual work week is 37.5 hours. Most work is accomplished during usual 9am to 5pm business hours, although the candidate will need to maintain some flexible scheduling during weekends and
  • This is a full-time temporary position with a start date of April 1, 2020. The term of this temporary assignment will be between 9 and 12
  • The Communications Coordinator position is a unionized position under the Community Subsector Association Collective



Please submit your resume along with a cover letter, in PDF format, clearly documenting how you satisfy the requirements outlined in this job posting to by 5 pm on Feb 7, 2020. We regret that only short-listed candidates will be contacted to schedule an interview.


Given the intended reach of this program, we are actively seeking applications from First Nations, Inuit, and Metis people. We encourage you to self-identify in your application.



Founded in 1918, The Canadian Mental Health Association (CMHA) is a national charity that helps maintain and improve mental health for all Canadians. As the nation-wide leader and champion for mental health and addiction, CMHA helps people access the community resources they need to build resilience and support recovery from mental illness and/or addiction.


We are an equity employer and encourage applications from women, persons with disabilities, members of visible minorities, First Nations, Inuit, and Metis people, people of all sexual orientation and genders, and others who may contribute to our further diversification.